About Us

Havn Hosting is a short-term vacation rental management service built by property owners, for property owners. From listing setup and dynamic pricing to guest communication, turnover coordination, and full property care; we handle the day-to-day so you don’t have to. Our founders Lucas, Carissa, Kit, and Jenny are Airbnb Superhosts with properties that consistently rank in the top 10% on the platform. We built this business from our own experience as rental owners; we understand what works because we’ve tested it on our own properties. Surrey has real short-term rental demand and we’re here to make sure your property is positioned to capture it.

What Drives Us

Havn Hosting exists because we’ve lived the reality of owning a rental property without the time to manage it well. Pricing that sits untouched for months, guest messages coming in at 11pm, cleaning that needs to be coordinated around a busy schedule; it adds up fast and takes more out of you than the income justifies. For many property owners, that rental revenue isn’t a bonus; it’s money the household depends on. We bring data-driven pricing, consistent management, and a genuine commitment to the guest experience together so your property performs the way it should; without taking over your personal time. Request a free revenue estimate and find out what your Surrey property is actually capable of earning.

What We Believe

Data drives better rates: We track seasonality, local demand, and what comparable listings are charging in real time. Your nightly rate stays competitive year-round without you having to monitor the market yourself.

5-star reviews aren’t an accident: They come from clean properties, well-stocked essentials, quick responses, and smooth check-ins. We focus on every part of the guest experience because strong reviews drive platform visibility and that visibility drives bookings.

You should always know where you stand: Revenue dashboards and monthly rate reviews mean you’re never in the dark about how your property is performing. We keep you informed without making it your job to chase the numbers.

Owner experience matters: Our founders run their own top-performing short-term rentals in Comox Valley and the Okanagan. The approach we use for your property is the same one we use on our own.

Our Services

We offer three service tiers built around how much you want to hand off. See exactly what’s included at each tier here. Across all tiers, here’s what we bring to your property:

• Listing Setup and Photography: Professional photos and platform-optimized descriptions that turn browsers into bookers; your listing’s first impression on Airbnb, VRBO, and Booking.com does more work than most owners give it credit for
• Dynamic Pricing: Rates adjusted in real time based on demand, local events, seasonality, and what competitors are charging; your property stays priced to perform without you touching it
• Guest Communication: Every message from first inquiry to post-stay review handled promptly and professionally; guests get a smooth experience and you get your evenings back
• Calendar Management: Full synchronization across every platform you’re listed on; no double bookings, no gaps, no availability errors
• Cleaning and Turnover Coordination: Scheduled cleans, post-stay quality checks, and supply restocking after every turnover so the property is always ready for the next guest
• Maintenance Coordination: A network of trusted local vendors means issues get handled quickly before they show up in your reviews
• Owner Reporting: Clear monthly revenue dashboards and rate reviews so you always have a current picture of how your property is performing
• Emergency Response: 24/7 guest support means no issue goes unresolved through the night and no guest is left without help when something comes up

Our Service Tiers

The Essentials: Professional listing setup, dynamic pricing, revenue reporting, and strategic guidance. You stay hands-on with guests and cleaning; we take care of the optimization and setup that determines how well your listing performs from day one.

The Concierge: Everything in The Essentials plus full guest communication, review management, basic troubleshooting, and calendar sync across all platforms. You manage cleaning and maintenance; we manage every interaction with your guests.

The Premier: Completely hands-off management. Everything in the first two tiers plus turnover scheduling, supply restocking, vendor coordination, emergency handling, and round-the-clock guest support. You focus on the income; we run everything else.

Short-Term Rentals in Surrey

Surrey is the largest city in the Lower Mainland and its short-term rental market reflects that scale. South Surrey and Grandview Heights attract guests looking for newer, spacious properties with easy access to the border and the coast. Cloverdale draws visitors during event season and has steady demand from travellers who want a quieter base outside the city core. Fleetwood and Fraser Heights offer well-kept residential properties that appeal to families and longer-stay guests. The diversity of Surrey’s communities means there’s genuine demand across multiple guest profiles; the key is making sure your listing is set up to reach the right ones and priced correctly when demand shifts.

What Brings Owners to Us

Surrey property owners typically come to us in one of a few situations: their listing has views but isn’t converting them into bookings; they’ve been self-managing and the workload has grown past what fits in their schedule; or their current pricing strategy hasn’t been revisited in a while and they know they’re underperforming. We also work with investors managing multiple properties who need a reliable team on the ground, and first-time hosts who want to get their listing set up properly from the start rather than figuring it out through bad reviews and missed bookings. In every case we begin the same way; a free revenue estimate and an honest conversation about what your property could earn with the right management behind it. Get in touch here to get started; no commitment, no pressure, just a straight look at the numbers.

Contact Us

If you own a short-term rental in Surrey and want a clear picture of what it could be earning, reach out to us here. We’ll put together a free revenue estimate and walk you through what properly managed looks like for your property specifically.

Email: [email protected]

Website: havnhosting.com

Airbnb Superhosts • Top 10% Ranked Properties • Three Service Tiers • Free Revenue Estimate